Privacy Policy

About this policy

DieselLine Emergency Roadside ("DieselLine," "we," "us," or "our") respects your privacy. This policy explains how personal information is handled when you visit our marketing website or contact us about early access, future directory participation, or other inquiries.

You can contact us about this policy or your personal information at info@dieselline.ca.

1. What this policy covers

This policy covers the DieselLine marketing website and related communications you send to us. It does not describe the separate DieselLine mobile app's collection of account information, device location, truck profiles, ratings, or other app data. Those practices require a notice based on the app's actual features and service providers. Other websites or services you reach through a link have their own privacy policies.

The current website provides information and email contact links. It does not offer visitor accounts, an online checkout, or a built-in contact form. Clicking an email link opens your email application; it does not submit a message to us until you choose to send it.

2. Information you provide

If you email us, we receive the information you choose to include. This may include your name, email address, phone number, business name, location, role, and the contents of your message or attachments. We may also keep a record of our correspondence, your stated interests, and your communication preferences.

Please provide only what is necessary for your inquiry. Do not send payment-card details, government identification, sensitive health information, or another person's private information unless we have specifically arranged an appropriate and lawful way to receive it. If you provide information about someone else, you must have authority to do so.

3. Website and technical information

Our website hosting, delivery, security, and analytics providers may receive technical information when you visit. This can include your IP address, browser and device information, the page requested, access time, referring page, and traffic or interaction events. This information helps deliver the website, maintain security, troubleshoot problems, and understand website usage. Approximate location inferred from an IP address is different from your device's precise GPS location; the marketing website does not request precise device-location permission.

The website uses third-party hosting and platform analytics, together with Plausible Analytics. These services measure visits and website activity, such as page views, referral sources, device categories, and interactions, subject to their configuration. Data-handling practices depend on the provider and the services used. Plausible states that its standard analytics do not use cookies or persistent visitor identifiers; this does not mean that every other website service is cookie-free. More information about Plausible is available in Plausible's Data Policy.

The website also loads fonts from Google Fonts. To deliver those fonts, Google receives technical request information, including your IP address, the requested font resource, browser information, and the referring page. Google describes this processing in its Google Fonts Privacy FAQ.

4. Cookies and similar technologies

Cookies are small files stored by a browser. Hosting or platform services may also use similar technologies to support website operation, security, or measurement. The website's use of analytics is described above; we do not treat visiting the website as unrestricted consent to unrelated marketing or data use.

You can manage cookies through your browser settings and use browser privacy controls. Restricting some technologies may affect website functionality. Where applicable law requires a choice or consent before optional tracking, that choice must be provided before the relevant technology is used. A privacy policy alone does not replace a required consent mechanism.

5. Why we use information

We use information for purposes connected with the reason it was collected: responding to questions, handling early-access interest, considering requests about future shop-directory participation, communicating about a request you made, maintaining correspondence, operating and improving the website, preventing misuse, and meeting legal obligations.

Providing contact information is voluntary. If you do not provide information needed for a particular request, we may be unable to respond or process that request. We seek appropriate consent where required, including before using information for a materially different purpose, except where applicable law permits or requires otherwise.

6. Early-access and marketing communications

Sending an inquiry does not automatically enrol you in unrestricted promotional email. We may respond to your inquiry or provide updates you have requested. If we send promotional communications, we will do so with the consent or other authorization required by applicable law, identify the sender, and provide an easy way to unsubscribe.

You may withdraw permission for promotional communications at any time by following the unsubscribe instructions in the message or emailing info@dieselline.ca. Unsubscribe requests will be processed without delay and, for commercial electronic messages subject to Canada's anti-spam law, no later than ten business days after receipt. We may retain a minimal suppression record to respect your choice. Necessary replies, legal notices, or communications you specifically request may still be sent.

7. Sharing information

We do not sell personal information. We may share information with providers that help deliver the website, hosting, security, analytics, email, or related business support, as needed for those services. We may also disclose information with your permission or when required or permitted by law, including to address lawful requests, protect rights and safety, or investigate suspected misuse.

We seek appropriate contractual or other safeguards for providers handling personal information on our behalf. A provider may also have its own obligations and privacy notice for processing it controls independently.

Information emailed to us about a business is not automatically published as a directory listing. Any proposed publication of personal information must have an appropriate basis, such as permission or another lawful basis. For corrections or concerns about business information, contact info@dieselline.ca.

8. Processing outside Canada

Our service providers may process or store information outside your province or country, including outside Canada. While information is in another jurisdiction, its laws may permit access by courts, law-enforcement agencies, or other public authorities. We remain responsible for personal information under our control and seek appropriate protection when using providers; we do not promise that all website or email information remains in Canada.

9. Retention and safeguards

We retain personal information only as long as reasonably necessary for its purpose, including responding to inquiries, managing requested early-access communications, maintaining required records, resolving disputes, and meeting legal obligations. Retention depends on the type of information and why it is held. When it is no longer required, we delete it, securely dispose of it, or make it non-identifiable, subject to lawful retention requirements and ordinary backup cycles.

We use reasonable safeguards appropriate to the sensitivity of the information and limit access to people or providers who need it for the relevant purpose. No website, email system, or security measure can guarantee absolute security. Please avoid sending sensitive information through ordinary email. Where applicable law requires notification of a privacy breach, we will provide the required notifications.

10. Your choices and requests

Subject to applicable law and its exceptions, you may ask to access personal information we hold about you, correct inaccurate information, withdraw consent, or request deletion of information no longer needed. Withdrawal or deletion may limit our ability to provide a requested communication or service, and we may need to retain some records for legal or legitimate recordkeeping purposes.

Send requests to info@dieselline.ca with the subject line Privacy Request. We may need reasonable information to verify your identity before providing records or making changes. We will respond within the time required by applicable law and explain any lawful limitation on your request.

You may also raise a concern with the Office of the Privacy Commissioner of Canada or the privacy regulator responsible for your jurisdiction. We encourage you to contact us first so we can try to resolve the issue, but that is not a condition of exercising your rights.

11. Children

The website is intended for commercial drivers, fleet representatives, and repair or tire businesses. It is not directed at children, and we do not knowingly solicit children's personal information. If you believe a child has provided personal information, contact us so we can assess the matter and take appropriate action.